Manufacturer Defectives (must be reported within 30 days)
Place a new web order for defective merchandise. Please email email@example.com with the original order # and the complaint so we may justify the defect.
Once we establish defective product we will credit.
These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
We will inspect these returns and if they are viable for resale we will credit.
If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
Notifications of viable returns will be marked on the website only.
USPS Economy service returned or refused orders will be billed to you. We are billed for returns.
It is the customers responsibility to reship with the corrected address or credit their customer.
If shipment is returned again there will be a 15% restocking fee added.
Wrong Item/Shortages (Must be reported within 48 hours from ROG)
If a wrong order or item is received please contact us at firstname.lastname@example.org with the order # and explain the issue.
If there were shortages email email@example.com with the order# and items that were short by product # or description.
Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
We will reship the correct items.
We are not responsible for orders once they have left our warehouse. If there is a tracking #, the order has been put on a skid and has left our building.
If the order does not make it to its destination, customers are responsible for contacting the carrier and filing claim.
Please follow up with our customer service department firstname.lastname@example.org